Why aren't prices shown on the site?+
We're connecting our live fare system. Until then a live Travel Expert prices your route by hand, checking baggage, stopovers and airline rules — which is often cheaper than the fare you'd find online, and always more suited to how you actually travel.
How fast will someone come back to me?+
During opening hours — Monday to Friday, 09:30 to 17:30 — a Travel Expert picks up your itinerary and comes back to you by phone or WhatsApp. Requests sent overnight or at the weekend are answered the next working morning.
Can I pay in instalments?+
Yes. You can pay the price of your ticket in full, or spread the cost: secure your seat with a 50% deposit and pay the rest over 3 months, using different payment methods if you wish. The 22.9% instalment charge applies to the remaining balance only when you spread the cost this way. Ask your agent when they call and they'll set out the dates in plain terms. Everything is arranged by our Travel Experts.
Are my flights protected?+
Yes. MV First Travel Ltd holds ATOL licence 10038 and we are IATA-approved agents. Your ATOL certificate is issued with your booking confirmation.
Do you only book West Africa?+
No. West Africa is our specialism — Lagos, Accra, Freetown, Banjul, Abuja and more — but we book worldwide leisure, business and long-stay fares every day.
Can you help with visas, groups or extra baggage?+
Yes. We advise on the paperwork your trip needs, keep family and group seats together, and arrange extra baggage or cargo before you fly. Mention it when you send your itinerary.
Can I come into the office?+
Yes — we're at 118 Higham Hill Business Centre, 313 Billet Rd, London E17 5PX, Monday to Friday 09:30 to 17:30. Call ahead on 020 8279 8599 so the right agent is free when you arrive.
